FAQ

Frequently asked questions

How do I check the status of my order.


An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at hello@patternbeauty.com, and we’ll be more than happy to help!




What if my Item is damaged


Please contact our Customer Care team at curlsdefine@gmail.com. Please be prepared to provide photographic evidence of the damage you experienced, and we’ll take it from there!




I entered the wrong address what can i do


Contact curlsdefine@gmail.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.




What countries do you ship to


We ship world wide. Shipping Fees vary country to country. Contact us to see if there is a local distributor in your country.




Are the products cruelty free


Yes! No animals were harmed in the making of these products. We test all of our products on a panel of people with curly, coily and tightly textured hair perfecting on us humans and never on animals. Our brand is PETA-certified.




Are the products safe for children.


Yes the products can be used safley on children